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Order Policies

US Shipping Policy

SAM is only able to ship to valid U.S. postal addresses. We cannot ship to P.O boxes, hotels, UPS locations, APO addresses or any other third party shipping service such as a freight forwarding agency.

 

Shipping Costs and Methods

UPS DOMESTIC GROUND

$9.95

3-7 business days 

UPS DOMESTIC TWO DAY

$25

2 business days 

UPS DOMESTIC NEXT DAY

$35

Next business day 

 

We aim to dispatch all orders within 24 hours.  Orders can take up to 3 days to be processed, even for overnight and 2-day orders. Shipment arrival time is calculated from the time of dispatch and the above estimated transit times are to be used as a guide only. Usually, overnight and 2-day orders received past 12pm EST will ship out the following business day after the order is received in our system. During times of high volume, order-processing time can be longer than 3 days. We are not responsible for delayed transit times, as they may vary and are not guaranteed by UPS.
 
Additionally, we do not offer Saturday delivery. When placing your order, please keep in mind that no orders will ship out on the following days due to our shipping facilities’ holiday hours:
 

Thanksgiving Day

Black Friday

December 24th

December 25th

December 31st

January 1st

Martin Luther King Jr. Day

President’s Day

Good Friday

 

International Shipping Policy

SAM partners with a trusted third party shipping company, International Checkout, to fulfill orders for international customers world wide. International Checkout will ship to all destinations around the world including APO / FPO addresses. 

 

Simply put the items you wish to purchase in our Shopping Cart and choose the "International Checkout" option. You will complete your order on the secure International Checkout page. You may pay by credit card, PayPal or bank transfer. International Checkout will process your order, including billing, shipping and customer service. Once you place your order, please direct all inquiries to International Checkout at support@internationalcheckout.com. 

 

To check the status of your order or track your package, please login to your International Checkout account at: https://www.internationalcheckout.com/login.php.

 

All inquiries regarding your international order should be directed to International Checkout at:

 

EMAIL:   support@internationalcheckout.com.

 

Please visit the International Checkout Customer Service page for more information and phone numbers in your area.

 

Order Processing

 

Orders are processed based on availability and credit verification.  **Please note orders may NOT be modified nor cancelled once they are placed.

 

Sales tax guidelines: Orders with a shipping address in the state of New York or Jersey are subject to their appropriate state sales tax. Only garments and articles with fur, that have a retail value of $500 or above are subject to New Jersey sales tax.

 

Orders placed on Friday after 12 PM US EST (Eastern Standard Time) will begin processing on the following Monday. SAM will contact you with a follow-up email if the merchandise you have selected is currently out of stock, has an increased backorder time, or if we need additional information for credit verification.

 

ORDER PROCESSING AND DELIVERY TIMES DO NOT INCLUDE SATURDAYS, SUNDAYS, OR HOLIDAYS. Usually, orders placed before 12 PM US Eastern Standard Time will begin processing immediately and usually ship the same or next business day given stock availability.

 

If you refuse or return a shipment from SAM, you are responsible for the original shipping charges, and any additional fees associated with returning the package to SAM.

 

Defective products: Goods are classified as defective if they incur damage due to a manufacturing fault that occurs within six months of purchase. Please note that items that are damaged as a result of general wear and tear are not considered to be faulty. If you receive an item you feel is defective, please send an email providing an image of the fault to customerservice@sam-nyc.com immediately.

 

ORDER PROCESSING CONTACT INFORMATION

CustomerService@sam-nyc.com

10am-5pm EST

Monday-Friday


Returns

You have 21 days from the date of order fulfillment to initiate a return.  We will gladly accept returns on all full-price items within 30 days from the date your order was shipped. This means you have a total of 30 days for the package to be received back at our location, but you cannot request a return past 21 days from the date of fulfillment. Items purchased on sale or with a promotion or discount code are not eligible for return. 

 

INTERNATIONAL PURCHASES are final sale and may not be returned nor exchanged.

 

*Please note we do not process exchanges. If you wish to exchange your item, you will need to return the unwanted merchandise within policy, and place an entirely new order for the desired item.

 

SAM must authorize all returns prior to you sending back your merchandise. We will not accept any returns without an authorized RA number. All returned items must be unworn, unwashed merchandise with the original tags attached.  Items that do not meet these criteria will be denied and sent back to the customer.

 

Returns will be refunded in the original form of payment minus $10 for the returns shipping fee and minus the original outbound shipping fee. This fee is applied to each order, not each shipment.  Therefore, if you return multiple orders in the same package, you will still be charged $10 per order for their return.  Returns received past 30 days from the date your order was shipped will incur an additional $25 restocking fee. If we receive the return package past 35 days from the date of dispatch, the return authorization will no longer be valid. In that case, the return will not be accepted nor refunded and immediately shipped back to you. There are no exceptions. Please allow 7 business days for transit time when shipping your return. If the item is not returned using our issued return label, we are not held liable should the item get lost in transit or is not delivered to our location successfully.

 

Once we receive your return, return processing and refund time is 5-15 business days. Process time may be longer during peak seasons. Please allow your financial institution an additional 7-10 business days to post refund amounts to your account. 

 

Rules and Restrictions:

 

  • SAM-NYC.com does not accept returns nor exchanges on orders purchased with a coupon code or promo code.
  • We reserve the right to reject any returns that do not comply with the conditions above. If your package is not accepted, it will be sent back to you and a refund will not be granted.
  • Since the resolution and color composition of each computer monitor varies, we cannot guarantee the 100% accuracy of the colors of products displayed on our website.

If purchased from another retailer:

SAM-NYC.com does not accept returns on any items purchased from any retailers other than SAM-NYC.com. We are happy to answer any questions related to SAM products, but we are unable to process any returns, exchanges, credits, refunds, or repairs for any product purchased outside of our website.

 


SAM-nyc.com Purchase Warranty

Should your SAM item that was purchased from our website, incur a damage within 6 months of delivery, we will gladly assess photos of the damage and provide a solution for any items we deem defective due to a manufacturing error. However, please note the following:

 

  • Tears or rips in the can fabric can be due to any external force, and are not defects due to a manufacturing error.
  • The coated cotton fabric that our parkas are crafted with is intentionally designed to distress with time and wear. The fabric is meant to be broken in over time.
  • Due to the fact that fur is a natural material, each trim and/or garment is going to vary a bit in color, volume, and overall appearance. During the production process, we hand select the highest quality and most uniform looking furs, but there is going to be a degree of variance amongst the stock.

 

We do not have a formal repair service. In the case that a garment component (such as a snap or zipper pull) becomes lost or defective, in most cases, we are able to provide customers with a replacement component (some at a cost depending on the item and whether or not it must be special ordered).

 

Unfortunately, we do not sell nor stock replacement hoods or fur trims, including fur collars and linings.